Frequently Asked Questions
Everything you need to know about your Half-Moon Outfitters experience.
What is your standard shipping policy?
We offer free ground shipping on all orders over $99 within the continental United States. Orders are typically processed within 1-2 business days.
How do I return or exchange an item?
Items in new, unworn condition with original tags can be returned within 30 days of purchase. Use our online portal to generate a prepaid return shipping label.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. International shipping options are being evaluated for the future.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Many of our premium brands offer limited lifetime warranties. If you experience a manufacturing defect, please contact our support team to facilitate a warranty claim.